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Sales and Station Agent at Turkish Airlines

Sales and Station Agent at Turkish Airlines

Sales and Station Agent

Company: Turkish Airlines
Location: Various
Date: [Date]

Job Description:

Are you ready to embark on a rewarding career as a Sales and Station Agent? Turkish Airlines, known for its exceptional hospitality, is seeking bright and enthusiastic individuals to join our welcoming team. As a Sales and Station Agent, you will play a crucial role in providing outstanding passenger services, creating memorable experiences, and ensuring seamless operations at our Sales Office, Airport Office, or both. If you thrive in a fast-paced environment, enjoy interacting with passengers, and are known for your go-getter attitude, this is the perfect opportunity for you. Join us and become a valued member of our team as we strive to deliver exceptional service and elevate the travel experience for our passengers!

Responsibilities:

• Handle Reservation/Booking, Ticket Sales, Information, and Passenger Operations (Check-in, Manifest preparation) services with a warm and friendly demeanor.
• Calculate fares, arrange routes based on passenger requests, provide schedule and fare information, and ensure seamless coordination throughout the passenger journey.
• Handle reservation/booking requests efficiently and issue tickets for both domestic and international flights. Handle processes such as Endorsement, Rerouting, and the return of tickets.
• Welcome passengers upon aircraft arrival and facilitate smooth coordination and communication between various stakeholders.
• Ensure all necessary flight documents are accurately prepared and complete. Place orders for daily catering services and maintain comprehensive flight records.
• Coordinate with handling agents to locate and deliver lost baggage items to their owners. Follow the compensation process if necessary.
• Report and register operational income, cost, financing, and financial statistical information in relevant IT systems like SAP, ERP, and DOP.

Desired Skills & Experience:

• Bachelor’s degree or high school graduation.
• Permanent residence permit in the respective country.
• Minimum of 1 year experience in civil aviation or tourism.
• Ability to thrive in high-pressure situations.
• Excellent command of English and proficiency in local language(s).
• Availability to work in shifts, including overnight shifts.
• Strong team player who can also work independently when needed.
• Ability to multitask effectively and handle multiple tasks simultaneously.
• Good knowledge and experience with a major Computer Reservations System (Troya or Quickres experience is a plus).
• Strong oral and written communication skills.
• Demonstrated sense of responsibility and the ability to make accurate and effective decisions.

We strive to bring the far close by making the world move through our wings. Join us in our success story as we connect 340 destinations around the world. We look forward to having you as part of our family as we achieve greater goals together.

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