Customer Service Representative at Eastern Mountain Sports

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Customer Service Representative at Eastern Mountain Sports

Customer Service Representative at Eastern Mountain Sports

About the Job

Job Title: Customer Service Representative
Employer: Eastern Mountain Sports & Bob’s Stores
Schedule: 9:00 AM – 6:00 PM EST

Company Overview:

EMS

At Eastern Mountain Sports (EMS), we believe success comes down to people. Since 1967, we’ve been dedicated to helping people of all ages and abilities have more fun outside. With over 20 locations in twelve northeastern states, we’re a trusted source of top-quality outdoor gear, apparel, and advice. We work with leading active brands such as Timberland, The North Face, Columbia, Carhartt, Marmot, and more. We take pride in hiring individuals who have a genuine passion for the outdoors, a commitment to the environment, and a desire to inspire happiness by connecting people to nature and each other.

Bob’s

At Bob’s Stores, every Associate is central to the success of the Company and an ambassador of the Bob’s Brand. Since 1954, Bob’s has been your local Family Footwear and Apparel Store, offering competitive pricing and beloved brands like UA, Champion, Adidas, and Levi. With over 20 locations in eight New England states, we offer a great assortment of Team, Active, and Footwear for the family. Whether you work in our stores, Distribution center, or Home Office, you’ll have an opportunity to make a difference in the lives of the people around you by inspiring happiness and enriching our communities through quality affordable products and shared values.

Primary Responsibilities:

• Possess and continually improve your product knowledge to provide customers with an authentic outfitting experience.
• Receive and input customer orders through our ecommerce channel.
• Execute department processes and procedures while meeting productivity goals.
• Provide feedback on customer interactions to the Customer Service Leadership team.
• Report site and systems problems and/or enhancement opportunities.
• Continually build your fundamental knowledge of the retail services and product categories offered at Eastern Mountain Sports and Bob’s Stores.

Experience and Qualifications:

• Excellent verbal and written communication skills in English.
• Strong experience with Microsoft Office, particularly Excel and Word.
• Experience using Google Apps (Gmail) or similar business applications.
• Previous Customer Service Experience highly preferred.
• Excellent self-management skills and ability to meet deadlines.
• Strong analytical skills and ability to handle a large volume of data.
• Quiet work from home environment with limited distraction.
• Detail oriented, organized, and able to multitask to ensure no customer is left behind.
• Previous experience in a retail or eCommerce environment.

Values:

1. Personal Improvement & Wellbeing: We are committed to becoming the best versions of ourselves physically, emotionally, intellectually, and spiritually to explore the world, build community, and live in a healthy state of joy, love, and inspiration.
2. Empowered Thinking: We embrace boldness and courage in decision-making, accepting risk within well-managed parameters. Everyone has a voice, and good ideas can come from anywhere.
3. Integrity & Fairness: We prioritize equity, inclusion, belonging, authenticity, honesty, and integrity.
4. Service: We strive to deliver exceptional value and make the world a happier place every day.

 

APPLY HERE