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Senior Spa Therapist At Outstanding Solutions Ltd November 2023

Outstanding Solutions Ltd

Job Overview

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Senior Spa Therapist At Outstanding Solutions Ltd November 2023

Job Description

Senior Spa Therapist

Job Profile:

We are seeking a highly skilled and experienced Senior Spa Therapist to oversee our spa
operations and ensure that our team of therapists are trained to the highest standards. The
successful candidate will be responsible for achieving financial targets, maintaining the
highest quality of spa products, and ensuring that all TZ camps are stocked up with
approved spa products only. Additionally, they will actively participate in continuous product
improvement by researching and implementing bespoke treatments that are East African
inspired.

Responsibilities:

● Oversee and manage the spa operations, ensuring that all services are provided to
the highest standards and in accordance with company guidelines.
● Train and develop our team of therapists, ensuring that they are equipped with the
necessary skills and knowledge to provide our guests with exceptional spa
experiences.
● Monitor and analyze financial performance, implementing strategies to achieve
financial targets and increase revenue.
● Develop and maintain relationships with suppliers to ensure that the highest quality of
spa products is maintained and that all TZ camps are stocked up with approved spa
products only.
● Actively participate in continuous product improvement by researching and
implementing bespoke treatments that are East African inspired.
● Maintain accurate records and reports on spa operations, financial performance, and
product inventory.
● Ensure compliance with health and safety regulations and company policies and
procedures.
● Provide exceptional customer service, interacting with guests to ensure their
satisfaction and address any concerns they may have.

Qualifications and Requirements:

● Diploma or Certificates in spa therapy or a related field.
● At least 5 years of experience as a senior spa therapist with a track record of training
and managing teams.
● Strong knowledge of spa products, including a good understanding of ingredients,
benefits, and usage.
● Excellent communication and interpersonal skills, with the ability to motivate and
inspire others.
● A passion for delivering exceptional customer service and a commitment to
maintaining high standards.
● Strong organisational and time management skills, with the ability to prioritise tasks
and meet deadlines.
● Experience in achieving financial targets and increasing revenue.
● Must be proficient in all international massages, facials, pedicures, and manicures.
● Experience in personal training and Yoga is an advantage.
● Ability to work under pressure and handle multiple tasks simultaneously.
● Knowledge of health and safety regulations and compliance requirements.
● Must be willing to work flexible hours, including weekends and public holidays.

The Senior Spa Therapist & Trainer role is a challenging but rewarding position that offers
the opportunity to work with a dynamic team and to make a positive impact on the spa’s
operations

Required skills

 

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